Automated QA for customer interactions
Quality Intelligence
Turning every customer interaction into actionable insights.
The problem
Quality monitoring doesn't scale.
Manual QA covers only 1 - 5 % of interactions
Evaluations are subjective and inconsistent
Leadership lacks reliable & complete data
Decisions are made on partial insight
The Solution
Automated QA for customer interactions
Analyze 100 % of your customer interactions
Apply your own QA framework (configurable rules)
Objective, consistent quality scoring & reporting
Actionable coaching insights for managers & coaches
Privacy & trust
Privacy-first by design
Calls are transcribed and anonymized
Only anonymized insights are processed
Built & hosted in Europe (Belgium)
Pilot
Request pilot access
Debriev is currently onboarding a limited number of pilots with selected teams.